There is no doubt that the times are definitely changing. The COVID-19 pandemic has caused a shift across many industries, and the simple fact is that many industries will never return to the old normal. Success in the 21st century will require a good deal of adaptation and the ability to evaluate where you stand today and where you need to be tomorrow.
One of the...Read More
This week’s M&A Access features Aaron Zeid, Area Senior Vice President for Gallagher Specialty Products, Arthur J. Gallagher & Co. Zeid surveys the current state of the transactional risk market, highlighting its responsiveness to underwriting the COVID-19 pandemic. He also provides valuable advice on how reps and warranties insurance should be...Read More
There can be no doubt that selling your business stands as one of the most complex and important decisions you’ll likely ever make. It is quite often the case that a business represents decades, or even a lifetime, of dedicated work. In this article, we’ll examine some of the key steps that you should take when it comes time to sell.
One of the most important steps that any seller can take is...Read More
This week’s M&A Access features Anthony Bahr, Managing Director for Strategex. Bahr provides an overview of what a Net Promoter Score (NPS) is, its effectiveness, and much more surrounding it.
Companies of all sizes frequently fail to handle customer complaints appropriately. In the digital era, where complaints can be seen by hundreds, thousands or go viral to millions, it is essential that customer complaints, especially serious ones or ones backed by considerable emotion, are treated seriously and dealt with in a timely manner.
If you are failing to provide good customer...Read More